Return limit at ToysRus (for purchase with receipt)

former-member · 2014-02-21T18:50:08.000Z

I started this discussion in the daily deals forum today but finally found the right forum for it.. I tried returning some lego i bought at a higher price earlier (with receipt and within their 90 day window). When the associate rings up the return, the register spits out a message saying "customer's return limit has been reached." He said he's never seen this on a "with receipt" purchase, although he's seen it on people without receipt trying to use an ID card to return. I originally paid with a credit card and the system won't refund me. The supervisor came over and all they can do (or figure out) is to ring up the return as if it is a no-receipt return (without the need to record ID info) so they can give me store credit. This was for purchases made with an American Express card and I've purchased (and also returned) about 6-7 times in the past four months. My total purchase was about $3k and total return was about $1k. Basically every purchase was some large quantities of lego and i'd end up returning some (due to damaged packing or found better deal elsewhere, etc.) Does anyone have this experience or know what the "return limit" is? I asked the associates and they have no idea as this is the first time they've seen this.