What would you do in this situation?

tyclin · 2016-01-12T23:17:48.000Z

Recently got request of return from one buyer stating the reason for return was "no longer needed/wanted - birthday present already purchased". Initially, I was about to reply and OK with the return but informed the buyer the refund would be minus the shipping cost and he or she would be responsible for return shipping cost. But then I realized the buyer purchased in early Nov 2015 and requested return after almost two months. I found it unreasonable and then cancel the request and indicated that the Lego set can only be returned if wrong item is shipped or defective item. The buyer replied that he or she still felt it could be returned and wanted me to send my returns and refund policy. I don't think I have any policy written down and I do not believe there is place in my account to indicate that. My policy is what I replied as above. I opened a case and Amazon as usual not helpful, obviously replied with formulated answer. I don't expect amazon is going to be more helpful. What would you handle this situation and what would you reply?