Buyer indicates they gave the wrong address to Amazon

anon33 · 2015-11-22T03:51:49.000Z

Good Evening, For those who are experienced in selling on Amazon I have an interesting situation which probably happens daily. A few days ago buyer purchased an item and I shipped the item expeditiously. The item is set to arrive on Monday to the address provided by Amazon. The buyer just contacted me twice in a 30 minute period indicating they provided the wrong address and the item will not be delivered because the address is nonexistent. I attempted to intercept the package (USPS Priority Mail); however, at this point this is not an option. I checked the address which I am sending the item and the new address provided by the buyer. There is no dwelling/building on the address provided originally and the name for whom the package should be sent matches the new address. In this case, is it safe to assume the only I will have is to refund the buyer 100% and in theory it is my option not to refund shipping? Thank You

Byanon33·10yinBuying & Selling

anon33

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tyclin

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