One-click Shipping Charges

TheBrickClique · 2015-02-05T19:34:05.000Z

So, I've noticed that Amazon is adding shipping charges to about half of my one-click orders. I have a Prime Account and I've tried both the 2-day and standard shipping option defaults. According to their info page, if you select the standard shipping option and are eligible for free 2-day, it will upgrade for free. But I got charged just last night for standard shipping, so it doesn't seem to care. When I notice it adds it, I've been able to go to the order page and select 2-day shipping for free without any problem -- or select another shipping option and then go back to free 2-day. So, it's not that the item is ineligible. Amazon essentially has a bug in the one-click process as far as I can tell. When I don't notice, I've been able to get CS to refund the shipping charge. But this takes time and I'm afraid Amazon is eventually going to see me as a non-ideal customer based on the number of "order adjustments" they are providing me. I even had a CS rep try to claim the shipping adjustment would be one of their "one-time exemptions" which I quickly retorted back that it wouldn't be an exemption since it was clearly a failure on their side to being with. Other CS reps have been extremely cooperative and even have had me try a dummy purchase to see if it would fail -- which it didn't of course. They aren't the coders of course, so they aren't in a position to fix the issue, but I figure the more we bring it to their attention, at some point somebody in Amazon might take notice and get a fix in place. This has the potential to affect other "F5'ers". Hence why I'm bringing it up.

ByTheBrickClique·11yinBuying & Selling

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