need help with opened case on Ebay

Dkc · 2016-04-14T12:01:35.000Z

Hi, I need advice from veteran Ebay sellers. I sold a Lego set on Ebay, shipped it via USPS parcel with signature confirmation. The buyer was not there to sign for the delivery. USPS left a note which she never responded to. So the set was sent back. Now she opened a case against me wanting a refund. 1) what recourse do I have, if any, since she was responsible for not being available? In my ad, I said I would use signature confirmation, which requires an adult to sign for the package. 2) the tracking shows that my returned package has been stuck at some USPS location in my city for more than a month. How do I go about chasing that down? This is the first case opened against me on Ebay. Your advice is much appreciated.