Buyer did not receive item

seapotato · 2015-11-21T02:46:34.000Z

I had an international buyer claim they did not receive the item after about 10 weeks and is asking for a refund. I don't have a tracking number since that would have cost so much from Canada to overseas. It is a new buyer, dont rememeber if the had any feedback. It couls have gotten lost I guess. Am I basically out my money since I can't provide tracking?