Shipping Damage and contents missing from box Ebay Buyer Protection Question

former-member · 2013-08-19T23:38:14.000Z

So I ordered a lot of 6 LEGO sets and when the box arrived it had a hole in the bottom which was covered with bubble wrap and taped. When I opened the box inside one of the sets were missing(the second most expensive set) and one of the bags was opened to the most expensive set and some pieces were floating around. I took a dozen or so pictures and contacted the seller(who had a no return policy) The response I received was: "Hi, I do apologize for how you received the package. And no the package was sealed and intaked when the post man picked it up I have that on video as I have a security camera on my porch and I look when packages are picked up. I make note that if buyers wants insurance on a package to request it before paying. I'm not responsible for how the post men handle packages as it clearly states on the selling page of all my items I sell on Ebay. However I can understand your frustration and disappointment that I can offer a refund of 40.00 dollars. Please let ne know if that is acceptable into this matter thank you." I spent 250.00 on the auction and 35.00 on shipping. So they are trying to basically just refund my shipping. In my initial response I requested to ship the items back and receive a refund as stated before the second most expensive set was missing and the most expensive could possibly be missing pieces. eBay has buyer protection but what does this do for me? Has anyone ever had an experience like this before? What happened? I know its not the sellers fault because I seriously doubt they would have shipped this to me the way it came. I contacted the Post office and they stated that ebay has a complimentary 150.00 worth of insurance on all packages. Is this true? I had never heard of that. Anyways what would you guys recommend?