USPS Claim question

mscheaf · 2015-02-12T20:36:42.000Z

So, it finally happened to me. USPS destroyed a shipment of mine and then delivered it anyway. Buyer contacted me and wants to return or something, but I have a few questions. It was a 42000 that I sold for $200 on ebay and sent Priority. The shipping box and the set box are smashed all to hell. The set appears intact and complete however. The buyers states it is for a collector though. So I offered a return and full refund or a partial refund (amount not specified). 1. Is USPS supposed to deliver a box they clearly destroyed? Thought that was odd. 2. So if I file a claim with USPS, they will want to see the damaged box. Does the buyer need to take that in or do they return it to me and I take it in? 3. If the buyer decides they would rather keep it, does that mean the buyer would need to take the item into the post office? 4. Would the post office even let them return it in the box that they damaged? How can I demand the buyer get another box if they won't? 5. Should I just count my losses and not even bother with a claim I will in all likelihood lose? 6. If USPS never pays out claims what is the point of buying insurance?