BURNED!

varmintt · 2014-08-09T06:01:16.000Z

I guess if you sell enough you're bound to get burned eventually. I've been reading this forum with the intermittent reports of problems with ebay buyers and felt fortunate I have yet to be scammed. But today is my turn and now I turn to the good people of this forum for some needed advice about how to proceed with my first dishonest buyer. I sold a minifigure on ebay 4 month ago (12 bucks plus shipping) shipped item off and tracking confirmed delivery a few days later to a confirmed address. Today I get an email from paypal that they buyer is disputing the transaction stating it was an unauthorized charge. Pay pal wants proof the transaction was authorized or they will complete the charge back without dispute. How am I supposed to show this was authorized beyond the obvious fact this was purchased on ebay with the individual's password protected account? I'm tearing my hair out because its too late to get someone from ebay or paypal on the phone. Anyone have an experience like this? Any suggestions?