Need advice about dishonest ebay buyers

robbmass · 2014-07-27T22:48:28.000Z

I just sold a Lego Attack of the Wargs. BNIB. I've been selling for 11 years with 379 100% feedbacks and no negative feedbacks. I bought it new, took pictures of it to sell on Ebay, packaged it well. This was a brand new unopened item. The buyer opens a case with ebay (he has feedback of 11) and says, "The box was already opened. The instructions for this set were in the box but the Legos included were not this set. As well, there was a World of Warcraft action figure set included...My son is very upset that what he thought he was receiving was not at all what you promised." I've never owned a World of Warcraft action figure! How will Ebay handle something regarding my word vs his son's word? I need advice, please. Thanks!