Ever have this problem w/ USPS & PayPal? Paying the online vs. non-online difference when adding insurance? International shipping.

jaisonline · 2014-05-03T12:16:18.000Z

I never had this issue before even when adding insurance, Non-eBay transaction with payment (over $250) made using PayPal. Buyer is in Singapore. PayPal was used to create the USPS International Express shipping label. Only problem when printing the postal label was adding insurance (not an option within the GUI). I confirmed with both USPS and PayPal phone reps that insurance can be added at my local Post Office. Shipping cost $95 rounded. At the Post Office, the clerk claimed she wasn't able to add insurance since the "label # or some customs # " wasn't in the system (in hindsight, maybe I should have used USPS.com to print this label...). She also said this happens all the time when international postage labels are printed online and buyers try to add extra services at the post Office. Her workaround was to add the package into the system by scanning the label's barcode. Then the computer allowed her to add insurance to my package. However, I needed to pay the difference between the amount paid online ($95) and how much shipping would have cost at the Post Office ($140 rounded). Insurance on my package should have cost only $3.85 extra, So any ideas (based on actual experience) how I can get the difference back I paid minus the legit charge of $3.85 ?