Need Advice Zero Feed Back Ebayer

dbost01 · 2013-12-26T12:51:49.000Z

I am a new seller on Ebay with only about 200 sales and a little over 100 feedbacks at 100 positive ratio. My problem Ebayer, with zero feedback, bought a Hulkcarrier 6868 and is now saying "I ordered the hulk carrier breakout set(6868) for my son for Christmas. The set was said to be new and sealed and appeared that way when delivered. However when we opened the set all bags where not sealed and all the figures were missing. The figures were why he wanted this set and he was devasted. This was his main gift and it really spoiled the holiday for him and his belief in Santa. I am hoping you can make this right and quickly please." I personally don't want negative feedback but I think even if I give him a full refund he is still going to give negative feedback. And I don't plan on buying all the minifigures and mailing them to him. F.Y.I Probably not very helpful but I do weigh all my sets to insure the weight is correct before selling them or keeping them for collection. What should I do? thanks