⌘ K

Reseller is "killing" reseller

tyclin · 2017-02-24T07:32:46.000Z

I feel this should be in its own topic instead of in "selling Lego on Amazon". Maybe we have had similar experience or we have done this before to each other? I have not gone to this extent. Even I was picky before, I thought the "new in Factory sealed box" was the "Bible"; this buyer went further with "rolling sound" suspicious for broken bags inside the sealed box. I recently did not have too good luck selling Lego on Amazon. Following the two claims stating the item not received but both tracking information showing delivered. Now, another buyer received Lego 10234, stating that the buyer heard there was "rolling sound" in the box concerning the bags "broke" and loose bricks coming out inside the box, the buyer also further raised the concern that the seals were tempered with (the set was purchased from Lego store, specifically selected for good condition box). The buyer stated that he or she is also a collector/reseller and it would be a big problem that the bags break inside (based on the "rolling sound" because the buyer compared this set with other collections, other sets DO NOT make that sound). The buyer stated that it is not "custom friendly" that I don't refund or partial refund if the buyer finds the bags break and wants to return because the buyer thinks about opening the seal to check inside. The buyer also suggests an option that I send the replacement set without "rolling sound" at my own expense and the buyer returns the set at my own expense. Good thing is the buyer seems very willing to communicate. But what would you do in this situation? PS: I just started communicating with the buyer in "I think" professional way but would like to hear your opinions.