Walmart.com Returns

RunMan3 · 2014-02-13T00:00:55.000Z

OK so I ordered a Tower Bridge with GC and after I received my $40 GC I applied it to order for HH with GC. I received both today. TB arrived in decent shape except for the big white sticker which was easily removed with hair dryer. But the outer box for HH was pretty much mangled. The shipping box was extra large and over 12" deep with ZERO packing. Needless to say the set box is creased and bent and one end was completely open (both seals loose) all the bags are sealed but there are 5 grey plates loose? Is this normal? Packing slip says to go to Walmart.com/Returns which states you may return via mail or to a store. Any recommendations as to which is better? Does Walmart offer discounts for damaged sets like Amazon does sometimes? Any experiences you can share would be appreciated. I had planned to use last GC to maybe order another TB but at this point I'm not sure I want to chance it or not.