Well, customer service just cost me a coupon.

TheOrcKing · 2013-11-02T00:21:35.000Z

It took me a while to calm down enough from everything so I'll try to make this short and quick to the point. Ahem.... Earlier today I went into Target and was planning on using two of their coupons (the "$5 off Lego" & "$5 off TMNT") on Turtle Lair Attack. I also picked some other odds & ends plus a couple other sets. ( See recent post in "What did you buy today?" ) Anyway, up at the checkout I was told they will now price match there from here on out so I would not need to go up to customer service to do so. Cool I thought. So far everything went fine, the lady cashier had a woman from customer service there to help with matching and entering in prices. At the end of everything, I handed the cashier my two coupons. They scanned fine and I was then handed the receipt as usual. Okay, here is where it all went FUBAR'd. I look at the receipt (which took a while to decipher how the coupons worked into everything) and noticed the matched Amazon price was not listed . Instead, it had Target's in store sale price of $44.99 ; not the Amazon one for $39.99. So when she scanned the coupons, the $10 from both took off the wrong sale price which in the end made the item $34.99 instead of $29.99! I went to the cashier first and told her there was a mistake. The coupons should have taken off the matched price but the receipt showed their instore sale price. She agreed, apologized, and then asked if I would be fine with a $5 gift card to make up for the 'lost' coupon but, oh no, the woman from customer service said "No" and tried to tell me everything was correct. To cut this short, I kept telling the customer service woman the Amazon price match was not entered to show on the receipt and the two coupons each took $5 off from the store's sale price instead but she was stubborn as a bulldog and kept saying "It took the $5 off". :frantics: :ireful: At this point I just politely (best as I could) gave up and said "Alright". I'm sorry but how is it the cashier who was not the one who did the price matching saw the mistake yet the customer service woman who did could not?! :scratchhead: Someone reading this is probably thinking it was just $5. I don't care if it was $5 or $500. It should have been at the right price. What gets me is she entered in the matched price into the register (I saw $39.99 on the screen), she even asked me if it was correct and I replied "Yes, ma'am." So what the hell happened here?! I can only figure although she typed in the matched price, she forgot to complete the entered price into the system and I didn't get it. Damn it. On a more positive note, I did get everything else price matched correctly thankfully and snagged a bunch of the Witch polybag for half off so even though I ended up unintentionally wasting a coupon (I can't print anymore), I got a pretty cool deal with those polybags. It's like I got a little bruised :blackeye: to then find some ice cream to place on upon the sore spot and it is some damn good tasting ice cream. :ok: