Upset customer, grrrr.

jaredseiders · 2013-12-22T22:46:45.000Z

I had a customer purchase a Sydney Opera House (Architecture) off of me for $71 after shipping. Apparently, I forgot to take the $39.95 label off the bottom (thanks Barnes and Noble). Now she wants a refund. Amazon contacted me, and said the following: Details: Customer received in the box label of the manufacturer, sticker $39.95. Now customer demands a refund for this case since she paid $71.04. Please research the issue and contact the customer at XXX-XXX-XXXX. /sigh I called her back and got an answering machine. I said who I was and why I was calling but was cryptic because who knows if the person the item was intended for would hear. Just said that I heard she had questions about the item she purchased and she could call me back or email me and I'd be happy to answer them... I'm really at a loss, honestly. My take home for this after paying shipping was $57.09. Subtract out cost of 42.35 and I made $14 off the transaction. I mean seriously, when you buy a toy on December 17th that's one of the hottest toys on the market, and it can't be found anywhere else, what do you expect?